Sharing some recent reviews

Having happy and appreciative customers is what it's all about.   Thank you all for your comments.

From Google:

A Google User reviewed in the last week
Quality Excellent
 I used Rancho Attorney Services, specifically Michele Dawn, to help me find my father. I had been looking for him for nearly 30 years. I searched the Internet, called numbers in the phone book and emailed numerous potential family members. Thanks to the help of Michele and the staff at Rancho, my father was found. I honestly doubted it was ever going to be possible. However, they found him within a few days. They asked me all sorts of questions to help me find him. I am so grateful for their help. I am going to talk to him for the first time tomorrow!!

 A Google User reviewed a year ago
Overall Excellent
Michele is Excellent! She worked quickly to find the people we were searching for. She even worked on it through the weekend. She is really good, and fast at what she does! She has been a tremendous help to us. I would recommend her to everyone.

A Google User reviewed a year ago
Overall Excellent
 We were hitting dead ends with everything we tried even with another service. Michele took over and in no time found the people we needed to contact. I would recommend her services to anybody. Excellent work!

A Google User reviewed a year ago
Overall Excellent
Another service only tried 3 times and then wanted to be paid again. RASCAL took over, found that the address wasn't any good, located a new address and got the papers served.

From YELP:

• 

   2/8/2013Wow Amazing Company !!!!!!  After 6 years and desperately needing some paperwork from Rancho all I did was made a phone call and Michele produced all my paperwork I needed to follow up on a judgement not collected from 2007.  Always used Rancho for my process serving and they ALWAYS found who we were looking for.  Still can't believe they had all my records.  If you want efficiency you have to use .  They will always be here for you......
  
  Debbie
•  
  
  6/17/2013 I am totally amazed!!!  I was referred to Rancho Attorney Service, specifically to Michele Dawn, by http://Ladypi.com.  I was told she may be able to help me locate my biological father that I have never met.  I talked to and emailed Michele several times about my father.  I had very limited information about him to give her.  I had been searching for him for nearly 30 years.  Well, within less than a week she, and the staff at Rancho/Rascal Proccessing, were able to locate him.  I am still completely in awe of what they were able to do.  Tomorrow I will be talking to my father for the first time thanks to them!!!!
  
  
  
• • 0friends
  • 4reviews

  • Hewitt G.
  • Temecula, CA
  

   8/2/2012 First to Review
  You absolutely cannot go wrong with RASCAL! You will be greeted by the lovely Mary Margaret when you arrive. Dawn is all about the attention to details and carefully checks all paperwork to ensure you've delivered a complete set. I have used them several times in the past and her process servers will find those hard to reach people who try and hide in small spaces. They are reasonable and a lot of fun to work with!
  
  -Hewitt

What NOT to say to a professional process server!!

Real Suggestions from Attorneys and Other Clients who know our job better than we do!!


The following are actual comments or suggestions given to us by attorneys and other clients. Once we take the time to explain that there's a certain protocol that must be adhered to and we will serve their documents for them in a manner that is acceptable to the courts, they are more than happy to let us serve their process the right way!

1) "Why would your server try the papers when the defendant is not there? Wait until he's there before you attempt it."

2) "Just put the papers in a pizza box and ring the doorbell"

3) "Call him up and make an appointment to get an estimate. Then serve him when he shows up."

4) "It's a real easy serve - I think he hangs out at the Kitty Kat Lounge on the weekends sometimes."

5) "The defendant lives real close to you but I don't know exactly where."

6) "You've had the papers for 10 days now. Are you sure your server is really trying it??"

7) "I KNOW it's a good address - there's a picture of their back yard on FaceBook. Just serve whoever answers the door!"

8) "Put some minimum wage guy out there to sit on it and, when the defendant shows up, have him call the REAL process server!"

9) "If no one is answering the door, why don't you just do a substituted service?"

10) "What do you mean it's vacant? I Googled it and it says he still lives there!"

When you hire Rancho Attorney Service of California (RASCAL) to serve your papers, you can be sure that we'll do it the right way.   We stand behind our work and we'll be here if you need us in the future.  

Mary-Margaret O'Brien
Vice President of
Public Relations

Why Should I Hire a Professional....?

WHY HIRE A PROFESSIONAL SERVER WHEN YOU CAN GET YOUR BUDDY TO SERVE FOR NOTHING??

By Michele Dawn

RPS#117 Riverside and CA PI#24790

RANCHO ATTORNEY SERVICE OF CALIFORNIA

(NAPPS, CALSPro, NCISS and CAJP)

Is your process server a professional? Or are they just a delivery person? The following question was asked to a group of professional servers located in several different states.

Would you check the papers and notify your clients of any discrepancies? Or would you serve the documents "as is" and let the chips fall where they may? Or.....??

Thank you in advance for your responses.

********

Amazingly, I received the following responses from eight different professional process servers within 24 hours of asking the question. Without exception, each person opted to be a part of the solution instead of part of the problem. The VALIDITY of the service - the FOUNDATION for all actions in that case to follow including successful collection of the judgment - took priority over anything else. Even though it’s the responsibility of the submitting party (not the process server) to verify the documents, the professional process server will generally know when something doesn’t look right and they will have the courtesy to alert their client who will make the final decision on how to proceed.

RESPONSES FROM EIGHT DIFFERENT SERVERS ACROSS THE NATION:

1) When I encounter errors I let the client know, and ask what they wish for me to do. (CL - Ca)

2) I always check to make sure that all the correct forms are in my packets. I also verify the addresses; in insurance cases the accident forms can be as much as 2-3 years old (RJ - Al)

3) The process server should “always” check the documents before serving, and identify ANYTHING that does not make good Legal common sense, such as those things you have mentioned in your question. Call the client and point out any discrepancy you uncover. If the client says, “serve it anyway”, fine. But more than likely they will thank you for catching these errors and correcting the documents before moving forward. I have made it a rigid habit to always check the papers long before I attempt service (like in the office) to avoid subsequent problems. The client and/or their office can make mistakes----as professionals we should be able to catch them and protect our integrity. (BV - Ca)

4) Typically how I would handle that situation, is to send a carefully worded email (meaning I don't try to tell them their job or sound like I know more than they do) to the client with my findings just in case there was an oversight on their part (even legal professionals get in a hurry and can make mistakes). If they did make a mistake, I'm usually thanked for pointing it out...or...get an explanation as to why the sent them the way they did. Again, usually it is a positive response for not "just serving as received and letting the chips fall where they may". (RB - Ca)

5) We never have and never will put out incorrect papers. And our clients appreciate this, and since we have paralegals and an ex attorney on staff it makes life a bit easier. (JR - Co)

6) I always check my documents that I am serving for my clients and let them know if there are discrepancies or missing information. I have very happy clients because I do this. It only takes a second as they are entered into my database. I obviously do not scan the entire document they have prepared, but if they said they sent me a Summons & Complaint and I’m missing the Summons, I let them know. Sometimes the Index #’s are missing, etc. I extend that courtesy to my clients and they know they can count on me to get the job done correctly. I take pride in doing the job correctly, and I feel that it includes serving the documents with correct information on them. They count on us to know all the proper procedures & rules for serving documents, as that is our expertise. To me, that includes checking what I’m serving for the obvious information before sending it out for process. (KT - NY)

7) I would check the docs as I have my clients' best interest in mind and let the client know of any obvious deficiencies or questions I may have. Additionally, in Arizona, there is a statutory requirement in our ethics code that the Process Server "…shall maintain the best interests of the client by maintaining a high standard of work and reporting to a client the full facts determined as a result of the work and effort expended whether they are advantageous or detrimental to the client" (ACJA §7-204, Appendix A, Standard 4(e)). (BG - Az)

8) Always check with your client if you think there is a problem with the papers. But it has to be done keeping in mind the egos of attorneys. I have always gotten praise and thank you’s for asking them if the papers are correct. Some attorneys don’t have assistants and no one to proof read. I always politely bring anything that might need correcting to their attention………it also makes you look much more competent. Sometimes it’s as simple as the date or county where an accident happened. Your catch could mean the success or failure of your client. Of course, the client may say, serve the doc as is, in which case such shall be noted on the work order and in the comment section of my proof of service. (SR - Or)

In addition to any required bonding, registration, and licensing (depending on State requirements), KNOWLEDGE, EDUCATION, HONESTY, EXPERIENCE AND CREDIBILITY are preferred qualities to look for when hiring a professional process server.

WHY HIRE A PROFESSIONAL TO SERVE YOUR PROCESS??

THE SUCCESS OF YOUR CASE MAY DEPEND ON IT!!

Validate your defendant before you sue!

(FYI - This is written by a professional process manager and licensed investigator and is intended to inspire you to think before filing your Small Claims or other lawsuit. This is not intended to be construed as legal advice, and we urge you to contact an attorney if you have any questions or concerns of a legal nature!!)

Validation of your defendant before you sue may be crucial to your being able to collect on your judgment.

What do we mean by "validation"? OK...suppose you've got a claim against "XYZ Plumbing & Pedicures". You've asked them to pay and they haven't. Now you want to take them to Small Claims court. Before you file you should "validate" your defendant. You need to know what type of entity it is.

Did "Xavier Yanef Zarrego" file a Ficititious Business Name as "XYZ Plumbing & Pedicures"? Is "XYZ" merely another name that Xavier goes by"? If this is true, then generally speaking, XYZ is the alter ego of Xavier, and you'll want your judgment to be collectible, so you might consider suing as "Xavier Yanef Zarrego, individually and doing business as XYZ Plumbing & Pedicures".

Or maybe "XYZ" is a fictitious business name of a Corporation, Limited Liability Company, Limited Partnership or General Partnership, i.e. "Zarrego Enterprises, Inc. dba XYZ Plumbing & Pedicures". If so, you'll want to name your defendant entity IN THE MANNER IN WHICH YOU INTEND TO COLLECT YOUR JUDGMENT!!

Is XYZ a Corporation or a Limited Liability Company? Run the company name through the Secretary of State or Department of Corporations (depending on the state you're filing in) and find out. This information is important because a process server will need to know who the Registered Agent or an officer is for a corporation, who a Managing Member or Registered Agent is for a Limited Liability company.

Is XYZ a Limited Partnership? This information should be available through the Secretary of State. A General Partnership? Look for a Fictitious Business name and see in what manner it was filed - perhaps not an individual, but a partnership? If so, get a copy of the filing and name the partners individually and as partner in XYZ.

If you can't locate your defendant to determine the type of entity, first check with the business license division of the city in which they operate. Ask them to look up the license and tell you what type of entity they are, who signed for the license, and in what capacity.

Another way to find out is to contact your Secretary of State (or whoever handles Uniform Commercial Code filings in your venue) and see if any UCC liens appear. If so, what type of entity is XYZ? If your subject collects sales tax, check with the Board of Equalization (in California) and inquire as to their sales tax permit. What type of entity are they?

Is Xavier's name spelled right? Is the entity also known as "ZYX Pedicures and Porcelain Potty Patching"? (Note - in case you're wondering we made up these names so as not to malign any existing businesses!)

Also check the Bankruptcy filings to see if XYZ or Xavier has filed. If so, was it before or after the debt to you was incurred? If after, were you named as a creditor? What is the current status of the bankruptcy?

And not to complicate things, but you should also know that some businesses file as both a corporation or LLC and as a Fictitious Business. You may want to cover all bases and file your claim against the defendant as both and let the court sort it out while the defendant is under oath.

I know. There's a lot to filing a simple small claims, but you can save yourself time and money if you know who or what you're dealing with before you file. It's a lot easier to file correctly than to try to amend a judgment once it's been made. We've had clients who have attempted to levy a company bank account only to find out that there is a spelling error in the defendant's name, or that the defendant is actually a different type of entity than the one they sued.

RASCAL's Research & Location Services is a licensed California private investigation firm (CA PI #24790) who specializes in the validation and location of defendants for service of process. Our fees are very reasonable and depend largely on how much time we have to invest in the procedure, but in most cases, these fees are recoverable in California according to the Code of Civil Procedure Section 1033.5(a)(4)(b).

RASCAL's Research is the investigative division of Rancho Attorney Service of California (RASCAL), registered as #117 Riverside County. We're able to handle your validation, location and service of process for you. We've been in business since 1977 and we'll also be happy to provide references upon request.

Please feel free to give us a call if you'd like to discuss your pending case with us as far as validation, filing, and service. Keep in mind that all legal questions should be directed to an attorney and we do not provide legal advice.

Michele Dawn, Owner
RANCHO ATTORNEY SERVICE OF CALIFORNIA
RASCAL'S RESEARCH & LOCATION SERVICES
RPS#117 Riverside and CA PI 24790
28465 Old Town Front St., Suite 318
Temecula, CA 92590
(951) 693-0165
eMail: rascalprocess@aol.com
Website: http://www.ranchoattorneyservice.com/

defendant validation verify defendant entity Small Claims

A Dozen Questions to ask your Process Server!

Temecula process server Murrieta process server Wildomar process server Lake Elsinore process server registered process server professional process server
When "shopping" for a process server, here's a few things to ask about:

1) How many attempts will they make? Unlimited? Or do they charge again after three or four tries?
2) Will they file your proof of service for you?
3) Are there hidden charges? Some companies add a surcharge for mileage and/or gasoline, or for mailing on a substitute service.
4) Is your process server currently registered?
5) Do they possess a business license?
6) Insurance?
7) What professional process serving associations do they belong to? NAPPS? CALSPro? USPSA?
8) How long have they been in business?
9) Do they discuss the statutory last days for service so you can get an extension if you're out of time (or almost) before handing over your money to them?
10) Will they back up their service if your defendant says they weren't served? And how long do they maintain their records?
11) Once they get your paper and your money, do they keep you advised of the status?
12) If you're requesting service of an out of state paper, does their fee include preparing a court compliant affidavit and having it notarized?

Cheap isn't always better! For example, in California Small Claims cases (generally) your filing fees and service fees are added to your judgment if you prevail and so you will be reimbursed those process server fees from the defendant as part of the judgment.

If you're looking for a "cheap" server, you'll always find someone who will serve your papers for a few dollars less than the next guy. They can do that because they might not be paying insurance, rent, association fees, or other business expenses. They might be working out of the trunk of their car and using a pre-paid cell phone. But where will they be when your defendant files a Motion to Quash or Motion to Set Aside a judgment because they say either that they weren't served or that they weren't properly served?

Is it worth a few dollars to have to start all over again? The validity of your service is the foundation for the rest of your entire case. A professional process server is not the same as a delivery person. They are required to comply with the codes relative to the court of venue, and those are voluminous.

Ask your questions before you place your documents with the "cheapest" server. You may end up getting what you pay for.

RASCAL

Local, National and International Process Servers

You have a court date and your defendant is no where to be found. Now what?

Call RASCAL (Rancho Attorney Service of California) and let us take the worry away. We are a licensed California private investigator AND a Registered Process Server. We specialize in effecting service of process. Through our state and national associations we can handle your service just about anywhere.

We've been in business since 1977. Our office is in Old Town Temecula. We'll be happy to supply you with references upon request.

If you're shopping for the lowest price, keep looking. We're competitive but we also work with you to provide the lasting results you expect from a professional organization. Knowledge, experience and ability come at a slightly higher price. Since your fees and costs are considered recoverable and added to your judgment if you prevail in the action, you will want a service with an excellent track record rather than a "cut-rate new-kid-on-the-block" price. We've never had a service quashed or set aside in 34 years. That's got to be pretty impressive.

Please feel free to call us at 951-693-0165 so we can discuss your needs and expectations. We also take MasterCard, Visa and American Express.

"RASCAL"

Damage Control - Are you up for it?

(This is an article written by Michele Dawn, owner of Rancho Attorney Service of California, specifically for other national Process Managers. However, there's information in this article that will illustrate why you should hire a Professional Process Management company to handle your services. Internal audit procedures, flexibility, accountability and whether or not your service will survive a Motion to Quash is something many don't consider when they hire a process server!)

Today, we are checking court files to see if the defendants reportedly served by one of our recent subcontractors were defaulted or if they responded or otherwise made a general appearance. We're also reconstructing recent serves, including those that we have service reports on but the proofs or affidavits remain unsigned. These I am reserving for my clients and, even if they lose a few days, they'll ultimately have a clean, unquestionable serve.

Why?

Because we hired a highly recommended hot shot server in San Diego County toward the end of last year who seemed to be an eager beaver. He worked for several large foreclosure process agencies and they loved him. That was then. Before the wave of Motions to Quash hit the fan for these foreclosure firms. We've not had any bounce on us (RASCAL) and we thank our lucky stars for our systems of checks and balances. Others haven't been so fortunate.

Things to watch out for with subs:

1) The server doesn't answer his cell or you get clicked over to voice mail after a couple of rings.
2) He doesn't return his calls or text messages or emails in a timely manner
3) There are numerous attempts at a single address without his verifying that it's good, either by utilities or neighbors or other
4) When he finally contacts you, he has a list of excuses that would fill a notebook ("My eye was infected - I couldn't drive!", or "My son is graduating USC and I need to be with him!" or "My kid ran away and I'm looking for him!", "My phone was dead!", "I never got the service!", "I'm thinking of changing careers and I'm in training!". I'm sure you have heard them all at one time or another, and they always sound so believable.
5) His reports are convoluted and wordy without saying anything specific, and his descriptions are generic.
6) He has numerous sub serves or "John Doe" services, more than the average server.
7) The signatures on the work orders or proofs are dramatically different from previous ones, or from the final proofs.

You, as the primary agency, are only as good as your last serve. Your credibility is only as believable as the validity of the reports and affidavits signed by you or your people. And for God's sake....don't allow or accept any proofs unless they bear the original signature of the actual server that signed them. Compare it to the copy of the server's ID or bond you have in file to make sure.

This can happen to any of us. To tweak a W.C. Fields quote (apologies to Fields): "I never met a con man I couldn't trust!".

Michele Dawn, CA PI 24790 and RPS #117
Chief Investigator and Owner
Rancho Attorney Service of California
RASCAL's Research & Location Services